PRIVACY STATEMENT OF THE Noordelijk Ballonvaartcentrum
January 1, 2018
Your privacy is of great importance to the Noordelijk Ballonvaartcentrum. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the website of Noordelijk Ballonvaartcentrum with information that we learn about you.
If you have any questions or want to know exactly what we keep about you, please contact Noordelijk Ballonvaartcentrum.
Online shop purchases
You can buy things on our website where we use your personal data to process and register the purchase.
For this we use your IP address, e-mail address, billing address, name and address details, telephone number and payment details. We need this because of the contract we conclude with you. We keep this information until your order has been completed and seven years afterwards (that is the legal retention obligation).
Handling an order
When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your payment details, name and address details, IP address, e-mail address, telephone number and billing address. We need this because of the contract we conclude with you. We keep this information until your order has been completed and seven years afterwards (that is the legal retention obligation).
Contact form and Newsletter
With the contact form you can ask us questions or make requests.
For this we use your e-mail address, IP address, telephone number and name and address details. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information for follow-up questions. We can also train our customer service to become even better.
You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your e-mail address will only be added to the list of subscribers with your permission. This data is kept until you cancel the subscription.
Your account
Certain parts of our website require you to register first. You must then provide information about yourself and choose a username. We use this to create an account, on which you can log in with that username and a password of your choice.
For this we use your name and address, telephone number, e-mail address, IP address and billing address. We have a legitimate interest in this. We keep this information until you cancel the account.
We keep this information so that you do not have to enter it again and again and so that we can approach you more easily if necessary at the website. You can change information via your account whenever you want.
Advertising
We would like to send you advertisements about offers and new products or services. We do this:
- by email
- via social media
- by phone
You can object to this advertisement at any time. Each message tells you how. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also report this via your account. You can also report this via the portal.
Disclosure to other companies or institutions
We will under no circumstances give your personal data to other companies or institutions, except if this is necessary for our website or if we are legally obliged to do so (for example if the police requires this when a crime is suspected).
Some partners are located outside the European Union. Our website includes social media buttons. The administrators of these services use this to collect your personal data.
Cookies
Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But we can also see that you are visiting us again.
When you visit our website for the first time, we show a notification with an explanation about cookies. When browsing our website, we assume that you agree to the use of these cookies.
You can disable the placing of cookies via your browser, but some things on our website will no longer work properly.
We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So read their privacy statements as well.
Google Analytics
We use Google Analytics to keep track of how visitors use our website. We have concluded a processor agreement with Google. It contains strict agreements about what they can keep. We allow Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.
Security
Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We constantly adjust security and pay close attention to what can go wrong.
Changes to this privacy statement
When our website changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to also announce changes separately.
Access, change and delete your data
If you have questions or want to know what personal data we have about you, you can always contact us. See the contact details below.
You have the following rights:
- receive an explanation of what personal data we have and what we do with it
- access to the precise personal data we have
- having errors corrected
- the removal of outdated personal data
- withdraw consent
- object to a particular use
Make sure that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.
Submitting
A complaint if you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.